I create a new batch of Woodlanders each month and release them on a set date and time. You’ll find the details of the next shop update at the top of this website or in my Instagram bio.

Newsletter subscribers receive an email reminder before each update - if you’d like to join the list, you can sign up using the form at the bottom of the page.

If you’ve arrived and everything is sold, it means the most recent collection has already been snapped up!

When a shop update goes live, there are often several people viewing the same items at once. Adding something to your basket doesn’t reserve it — it’s only yours once you complete checkout.

A few customers have been caught out by this: they added an item to their basket, continued browsing, and found it had sold before they could check out. Sadly, I can’t prevent this from happening.

Some people choose to check out straight away with their first item to secure it, then place a second order afterwards. If that happens, I’ll always refund any extra shipping charges.

Shop updates do tend to sell out quickly, so it’s a good idea to create an account in advance to make the checkout process faster.

I'd love to be able to create good likenesses to people's pets, but it's not my strong point! There are lots of needle felt artists who can create amazing likenesses. If this is what you're searching for, have a little look on Etsy where there are many artists to choose from.

I update my shop around once a month, though it can vary by a week or so, depending on what's happening in my life. :)

I ship to most countries. If you reach the checkout and find that I don't ship to your country, please email me and we'll see if we can arrange something.

I dispatch felt animal orders 1-2 weeks after the update, and after that they're in the hands of Royal Mail. I use their tracked service, so you'll be given a tracking code where you can follow your animal's journey to its new home. You can view Royal Mail's UK delivery times here and International delivery times here.

If you're going away and are unsure if you'll be at the delivery address when your Woodlander is due to arrive please let me know, as I can set your parcel aside and post for you at a later date. Just send me an email after the shop update with the date you'd like me to post it after and we'll sort something out. :)

Orders for other items are dispatched in 1-3 working days.

Please check what your country's import fees are before ordering, as these are not included in the cost of the parcel, and will need to be paid on arrival.

If your Woodlander isn't what you were expecting, please get in touch as soon as possible after delivery to let me know.

I can accept returns and will issue a full refund if you let me know you'd like a refund within 14 days of receiving your Woodlander, and they are posted back to me, in perfect condition, by a tracked delivery service within 14 days of telling me you'd like a refund.

Unfortunately I'm unable to refund postage as this service has been fulfilled, and postage for the return will have to be covered by the buyer.