If you have any questions about my shop and my creations please take a look at the list of FAQs below.

If you can't find what you're looking for, please send me an email at holly@woodlandersonline.com.

Frequently Asked Questions

I took part in the December 2023 Pre-Orders. When will I receive my item?

All pre-orders have now been felted, packaged and posted. :)

Everyone who pre-ordered should now have received either their Woodlander(s), or an email notification with tracking so their parcel's journey can be followed. If you have not received this email please check your junk/spam folder - if it's not there please get in touch.

Many thanks to everyone who ordered. If you have any questions, please email me at holly@woodlandersonline.com

Everything is sold! When will you have more?

At the moment I spend a month making a batch of Woodlanders, then choose a date and time to upload them to the shop.

I share the date and time of my next update at the top of my website or in my Instagram bio. Newsletter subscribers get an email before the update with photos of some of the characters who'll be available as well as a list of prices. If you'd like to receive the emails please sign up using the form at the bottom of the page.

If you've logged on and everything is sold, it means you've visited the site after the items from the latest update were bought.

I missed your update! Can I pre-order/reserve an animal?

I'm really sorry but I'm unable to take pre-orders. My little Woodlanders take a long time to make, and I only have the capacity to make a certain amount for each update. If I took preorders or reservations as well, I wouldn't have any time left to create Woodlanders for the shop updates.

I had something in my basket but when I went to purchase, it said 'sold out'. What happened?

When my shop updates are live there are sometimes multiple people looking at buying the same listing.

If you add the item to your basket, it doesn't act as a reservation, and the item won't be yours until you checkout.

A few people have written to me saying that they had something in their basket, and whilst they were browsing through the other listings the item already in their basket was sold. Unfortunately I can't do anything about this.

Some people decide to checkout with their first item to secure it, then browse and buy another. If this happens then I refund the extra shipping charged.

Please note that at the moment my shop updates sell out quite quickly, so it's worth signing up for an account before the shop update day to speed up the checkout process.

Can you make a needle felted version of my pet?

I'd love to be able to create good likenesses to people's pets, but it's not my strong point! There are lots of needle felt artists who can create amazing likenesses. If this is what you're searching for, have a little look on Etsy where there are many artists to choose from.

How often do you update the shop?

I update my shop once a month.

How much do your animals cost?

Depending on size and complexity the price varies from around £15 - £120. Some are little, some are larger and they each take a long time to create. :)

Can you ship to my country?

Yes! I ship worldwide and use a tracked service.

How long will my creature take to arrive?

I dispatch felt animal orders a few days after my updates, and after that it's in the hands of Royal Mail. I use their tracked service, so you'll be given a tracking code where you can follow your animal's journey to its new home. You can view Royal Mail's UK delivery times here and International delivery times here.

Orders for other items are dispatched in 1-3 working days.